Return Policy
Any returned Goods must be returned with ACE RMA enclosed. Requests for RMA shall be in writing and will be granted subject to the following conditions:
a) Items eligible for return to ACE: Items must be neither used nor installed and returned with their original packaging and cartons, in commercially acceptable re-sellable condition.
b) Restocking Charges: RETURNS WITHIN 30 DAYS OF PURCHASE WILL INCUR A 10% RESTOCKING FEE, RETURNS WITHIN 30-60 DAYS OF PURCHASE WILL INCUR A 20% RESTOCKING FEE.
c) ANY OUTBOUND FREIGHT CHARGES INCURRED BY ALL CURRENT ON RETURNED ITEMS WILL BE RECOVERED IN ADDITION TO THE AFOREMENTIONED RESTOCKING FEES.
d) Items not eligible for return to ACE: SPECIAL ORDERED ITEMS, ITEMS THAT HAVE BEEN INSTALLED, USED, OUT OF CARTON AND/OR MISSING PARTS; INVOICES OVER 60 DAYS OLD; GOODS THAT HAVE BEEN MISAPPLIED AND DID NOT MEET THE INTENDED PURPOSE AS DESIGNED BY THE MANUFACTURER; GOODS DAMAGED BY IMPROPER INSTALLATION INCLUDING FAILURE TO TIGHTEN LUGS TO MANUFACTURER’S RECOMMENDATION OR USING IMPROPER ATTACHMENTS; ANY GOODS THAT HAVE THE ACE WARRANTY LABEL REMOVED; ANY GOODS THAT HAVE BEEN ALTERED OR MODIFIED.
EXCEPTION: ITEMS THAT ARE COVERED UNDER WARRANTY ARE SUBJECT TO TERMS IN WARRANTY SECTION. ANY MATERIAL RETURNED WITHOUT RMA OR DOES NOT MEET THE CRITERIA FOR ELIGIBLE ITEMS TO RETURN WILL BE RETURNED WITHOUT CREDIT BEING ISSUED.
Any returned Goods must be returned with ACE RMA enclosed. Requests for RMA shall be in writing and will be granted subject to the following conditions:
a) Items eligible for return to ACE: Items must be neither used nor installed and returned with their original packaging and cartons, in commercially acceptable re-sellable condition.
b) Restocking Charges: RETURNS WITHIN 30 DAYS OF PURCHASE WILL INCUR A 10% RESTOCKING FEE, RETURNS WITHIN 30-60 DAYS OF PURCHASE WILL INCUR A 20% RESTOCKING FEE.
c) ANY OUTBOUND FREIGHT CHARGES INCURRED BY ALL CURRENT ON RETURNED ITEMS WILL BE RECOVERED IN ADDITION TO THE AFOREMENTIONED RESTOCKING FEES.
d) Items not eligible for return to ACE: SPECIAL ORDERED ITEMS, ITEMS THAT HAVE BEEN INSTALLED, USED, OUT OF CARTON AND/OR MISSING PARTS; INVOICES OVER 60 DAYS OLD; GOODS THAT HAVE BEEN MISAPPLIED AND DID NOT MEET THE INTENDED PURPOSE AS DESIGNED BY THE MANUFACTURER; GOODS DAMAGED BY IMPROPER INSTALLATION INCLUDING FAILURE TO TIGHTEN LUGS TO MANUFACTURER’S RECOMMENDATION OR USING IMPROPER ATTACHMENTS; ANY GOODS THAT HAVE THE ACE WARRANTY LABEL REMOVED; ANY GOODS THAT HAVE BEEN ALTERED OR MODIFIED.
EXCEPTION: ITEMS THAT ARE COVERED UNDER WARRANTY ARE SUBJECT TO TERMS IN WARRANTY SECTION. ANY MATERIAL RETURNED WITHOUT RMA OR DOES NOT MEET THE CRITERIA FOR ELIGIBLE ITEMS TO RETURN WILL BE RETURNED WITHOUT CREDIT BEING ISSUED.
